Resources | How to make it easier for professionals to refer someone to Meals on Wheels
Developed by the Meals on Wheels UK project, University of Bristol.
Why this matters
Many people who could benefit from Meals on Wheels are identified by health and social care professionals, including social workers, GPs, hospital discharge teams, and community organisations.
However, referrals are not always straightforward. In some areas, there are:
- no clear referral pathways
- limited awareness of services
- uncertainty about who is eligible
This can delay access to support.
Based on research and provider experience, this guide outlines simple ways providers can make it easier for professionals to refer people to Meals on Wheels.
- Make referral pathways clear
Ensure your website clearly explains:
- who can refer (self, family, professionals)
- how to refer (phone, email, online form)
- what information is needed
- how quickly the service can start
Tip: A simple ‘Refer someone’ button or page on your website could make a big difference.
2. Provide clear contact routes for professionals
Include:
- a direct phone number
- a monitored email address
- response times
- who professionals should contact
Tip: Professionals often need quick decisions – delays can result in missed referrals.
3. Explain who is likely to benefit
Professionals may not always know who Meals on Wheels is for.
Provide simple guidance, such as:
People who:
- struggle to prepare meals
- live alone without support
- are recovering from illness or hospital discharge
- are at risk of poor nutrition
4. Use simple referral criteria (where possible)
Some providers choose to share simple criteria or guidance.
You may wish to:
- outline key indicators
- describe typical characteristics of people who use your service
- explain flexibility
5. Consider using a referral checklist
A structured checklist can support consistent and confident referrals.
The Meals on Wheels UK project has developed a simple referral checklist to support professionals in identifying individuals likely to benefit from the service.
The referral checklist is a University of Bristol licensed resource and can be downloaded free of charge here.
This checklist:
- supports (but does not replace) professional judgement
- is based on demographic and health-related indicators
- can be used across health and social care settings
6. Build relationships with local professionals
Referrals often depend on awareness and trust.
You may wish to:
- connect with local social care teams
- engage with hospital discharge staff
- attend local meetings or networks
- provide short presentations or information
7. Make information easy to share
Professionals often pass information on to families.
Provide:
- a clear webpage link
- downloadable information
- simple summaries of your service
8. Be clear about availability and capacity
Where possible, explain:
- whether you are currently accepting referrals
- waiting times
- delivery coverage
This helps professionals make appropriate decisions.
Based on research and provider experience
Research has shown that people benefit most when access to Meals on Wheels is timely and straightforward. Clear referral pathways and accessible information can help ensure that individuals receive support when they need it.